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Summary
The is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

Essential Functions

• Customer Interface and Service:
  Direct interface with internal and external customers on operational issues and tactical communications
• Operational Responsibility:
  Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs
• Tactical Account Level Operational Support:
  Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment
• Continuous Improvement & ISO 9001 Quality Program:
  Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor
• Reporting, MOPs and Metrics:
  Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management
• Operational Planning:
  Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to lead/manage othersDemonstrated ability to manage a diverse workforce in a command center environment
• Effective leadership skills
• Maintains a high degree of professionalism
• Ability to represent the company with external constituents
• Ability to build strong customer relationshipsDirect customer interface (internal/external) on all customer related issues
• Demonstrates a high level of accuracy, even under pressureAbility to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred Degree in related field plus 2 years Logistics experience
• Two (2) years or more direct transportation and/or logistics work experience required
• 0 to One (1) year direct supervisory or leadership experience required
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Travel

DOT Regulated
None

#LI

#FB

#IND-EXEMPT

Job Category

Transportation

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$55,000

Maximum Pay Range:

$65,000

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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