See yourself in the team

End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provide our customers with better outcomes.

By joining EUX, you'll become part of a dedicated team committed to providing the best workplace technology experience for every team across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Do work that matters

You will be an experienced Application Packaging Engineer with a focus on quality, a keen interest in customer satisfaction and a thirst to learn as well as share knowledge. You will be joining a team accountable for delivering applications to over 60K physical and virtual Windows endpoints.

We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure.

We’re interested in hearing from people who have expertise in the following areas:

Application Packaging

• Create Windows Installer (MSI, MSIX) packages as required with specific adherence to best practices and the Windows Installer SDK, Install, configure, migrate, and manage SCCM and Intune environments.

• Liaise with software Custodians/SMEs/vendor to obtain relevant information/packages and installation media and perform Troubleshooting and UAT

Software Deployment

• Manage end to end software deployments via SCCM, leveraging change management protocols and having minimum impact/conflict on deployment schedule with any business priorities.

• Engaging in various Service Management processes, including Incident, Request, Change, and Problem management, as required.

Standards & Solution Design

• Custodian for maintaining Definitive Media Library, application packaging environment and refining packaging standards documentation

• Identify inefficiencies and champion changes that promote effective work practises

Support

• Provide 3rd level support ensuring responses and resolutions are within the agreed SLAs

• Proactively address problems to reduce the risk of incidents and outages

• Promote knowledge sharing though documentation, wiki articles and other interactions with colleagues

• Actively assist with issues in Problem Management

We’re interested in hearing from people who possess the following:

• Scripting/Automation (PowerShell, VBScript)

• Applied knowledge in the following areas: Active Directory, Group Policy, DNS and DHCP, Virtualisation (VMWare VDI, V-Sphere, Hyper-V), 

• Familiarity with ITIL concepts and experience using ITIL-based ticketing systems (preferably ServiceNow)

• Identifying, managing and remediating threats and Vulnerabilities. (Qualys)

• Knowledge of Jira and Confluence

• Reporting and Documentation - Create, design, test, and publish comprehensive deployment reports using SSRS, Power BI, Excel, and other tools. Maintain and update standards documents, including packaging guidelines, deployment procedures, and troubleshooting guides, ensuring they are easily accessible and follow best practices.

Working with us

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. 

Advertising End Date: 04/11/2024