Enterprise Operations Specialist Team Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is looking for an Enterprise Operations Specialist Team Lead to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program.  The candidate will be responsible overseeing a team for the management and advanced troubleshooting of endpoints and user issues in the environment.

On the EITaaS program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DAF to transition focus from IT operations to mission operations.

Responsibilities:
As a hands on leader you will be responsible for building and managing a high performance team of administrators that serve as the first point of escalation from field services across the globe for all issues related to the approved Windows image or managed applications. You will ensure that the team has what they need to properly respond to incidents, work with other teams/engineers as required, and escalate any issues to senior management and other stakeholders as necessary.

Responsibilities Include:

• Oversee a team of systems administrators

• Mentor team members to grow skillsets

• Ensure the team is focused and delivering on customer priorities in support of the mission

• Proactively communicate with senior leadership on progress, issues/risks encountered, etc.

• The overall team is responsible for:

  • Deploy applications and application updates based on defined criteria

  • Remediate issues related to failed patches or applications and conflicts related to patching.  

  • High level troubleshooting of common applications and their interactions with the underlying operating systems.  

  • Configure, manage, and remediate issues related to Active Directory/group Policy.  

  • Analyze day-to-day operations and write scripts to improve daily tasks.   

  • Providing O&M support for supported servers, workstations, and mobile devices

  • Troubleshoot reported issues/incidents from end users and field support

  • Engage with engineering teams as necessary to field solutions

  • Track all relevant SLA/SLRs and provide reports as required

  • Collaborate with DAF enterprise and program security teams to ensure requirements are met

  • Communicate effectively and collaboratively with customers, stakeholders, and peers

Qualifications:

Required: 

• An active DoD secret clearance / Ability to obtain Secret Security Clearance

• 8+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

• Bachelor’s Degree in Computer Science/Information Technology or related field

• Experience in testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates

• Working knowledge of planning, configuring, deploying, and implementing automated software and firmware patching, such as WSUS, SCCM, YUM, SolarWinds, etc. for heterogeneous operating systems environments (e.g., Microsoft Windows and Linux)

• Experience with managing Windows Servers and Workstations (mobile devices a plus)

• Experience working in a DoD environment

• Familiarity with STIG requirements

• Familiarity with ITILv4

• Familiarity with Agile Scrum methodologies

• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint

• Excellent verbal and written communication skills

Desired:

• Experience with ServiceNow

• Acts independently to expose and resolve problems

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$67,800 - $142,200