At AIG, we are reimagining the way we help customers to manage risk. Join us as a Marine Regional Technical Claims Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Regional Inland Marine Technical Claims Lead role is a key position responsible for supporting and delivering the Inland Marine Claims proposition within North America (NAM). The role serves as the lead regional technical referral point for NAM Inland Marine claim team members as well as collaboration with regional claims leadership, Inland Marine underwriting business leaders & other stakeholders to deliver a consistent, efficient and customer centric Inland Marine claim proposition.

Key Responsibilities:

• Provide strong technical inland marine claim support and leadership across NAM Inland Marine claims, aimed at ensuring the best possible loss outcomes through technical excellence and Total Cost of Claim management
• Act as the NAM Inland Marine claims coordinator for large claims, authorizing reserves and payments within granted authority and referring over authority claim decisions to appropriate senior claims leadership
• Work closely with Global Head Marine Claims to support development of bench strength across NAM Inland Marine claims to ensure appropriate skill sets to support both existing and future state claim portfolios
• Support continuous review of existing best practice guidelines and claim adjustment procedures in conjunction with the Global Head Marine Claims to facilitate the identification and subsequent implementation of enhancement delivery to ensure best practice in Inland Marine claims
• Develop AIG’s NAM Inland Marine claim industry thought leadership by supporting local Claims colleagues in contributing to and participating in local market seminars, programs & industry events
• Contribute to the implementation of VBA, LRA and any future digital initiatives to improve operational efficiency
• Support Global Head Marine Claims in the identification and reporting of Inland Marine claim trends, lessons learned & risk management opportunities and to share with relevant Inland Marine stakeholders (to include Claims, Underwriting, Actuarial, Finance, Risk Management)

Reports to: Global Head Marine Claims

Technical Skills and Expertise:

• Strong technical Inland Marine claim capability to manage and oversee AIG’s NAM Inland Marine Claim portfolio
• Demonstrate an established & proven reputation in Inland Marine Insurance claim management
• Ability to manage the total cost of Inland Marine claims in indemnity & expense
• Identify, develop and implement process improvement and efficiency opportunities
• Highly collaborative approach to influence a broad range of NAM Inland Marine stakeholders, customers and brokers / producers across multiple functions, geographies and cultures

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.