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ROLE: DC Engineering Manager

Overall Role

To achieve excellence in day-to-day operational execution of preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Execute and implement the maintenance strategy and account management plans established by the Account Manager for the assigned data centre site.

 

Oversee the daily operational management and control of all plant, mechanical and electrical systems and coordinate immediate remedial action in the event of critical incidents. Provide hands-on supervision and direction to multi-skilled Engineering Operations teams made up of directly employed staff and appointed vendors.

 

Serve as the primary on-site operational contact for routine client communications and ensure all staff and vendors strictly adhere to client and JLL's policies and procedures. Reports to the Account Manager.

Major Responsibilities

Daily Operational Execution

• Execute the maintenance strategy and operational plans established by the Account Manager

• Implement planned and reactive maintenance activities utilizing the CMMS platform within approved budgets

• Oversee day-to-day site operations, including shift coordination and resource allocation

• Plan, assign and supervise daily/weekly maintenance activities

• Ensure continuous operational uptime through proactive monitoring and rapid response

• Execute approved change management procedures and maintenance windows

 

On-Site Client Communication & Coordination

• Serve as primary on-site point of contact for daily operational matters and routine client communications

• Provide daily/weekly operational updates to clients on site status, activities and issues

• Coordinate site access, permits and daily operational requirements with clients

• Escalate strategic issues, contract matters and critical incidents to Account Manager

• Support Account Manager in client meetings and quarterly business reviews

• Respond to routine client requests and queries within approved parameters

 

Operational Reporting & Data Management

• Prepare and provide input to weekly/monthly site operational reports (Account Manager owns final client reporting)

• Maintain accurate operational records, logs and documentation in CMMS

• Track and report on operational KPIs, maintenance completion rates and resource utilization

• Provide data and analysis to support Account Manager's strategic reporting

• Maintain site asset database with regular updates in accordance with CMMS requirements

 

Hands-On Team Supervision

• Provide direct, daily supervision to on-site engineering technicians and operations staff

• Assign daily work orders and coordinate shift activities

• Conduct regular site walkthroughs and inspections

• Provide on-the-job training and technical mentoring to team members

• Monitor team performance and provide immediate feedback

• Support Account Manager in hiring, performance reviews and disciplinary matters

 

Technical Operations & Maintenance Execution

• Implement site reviews and maintenance standards as directed by Account Manager

• Check on site repair and maintenance carried out by subcontractors to ensure work completion and quality

• Implement regular facility inspections on energy conservation, maintenance practices and utility management

• Provide technical advice on day-to-day facilities engineering matters

• Ensure implementation of safe systems on all site activities

• Coordinate equipment operational procedures, including emergency procedures

 

Incident Response & Immediate Escalation

• Lead immediate response to operational incidents and equipment failures

• Coordinate remedial action for critical incidents with on-site teams

• Immediately escalate business-critical failures and major incidents to Account Manager

• Conduct initial incident analysis and damage assessment

• Implement approved emergency procedures

• Document incidents and coordinate post-incident corrective actions

 

Vendor Coordination & Quality Control

• Coordinate day-to-day activities with contractors, specialist vendors and suppliers

• Monitor subcontractor work completion, quality and adherence to specifications

• Conduct regular coordination meetings with vendors to maintain operational standards

• Escalate vendor performance issues to Account Manager for contractual action

• Ensure all vendors comply with site safety and operational procedures

 

Budget Execution & Cost Control

• Execute operations within approved budget established by Account Manager

• Monitor daily operational expenses and resource consumption

• Identify and report cost variances to Account Manager

• Recommend cost-saving opportunities (Account Manager approves implementation)

• Process vendor invoices and maintain expense documentation

 

Compliance & Safety Implementation

• Ensure compliance with statutory regulations on fire, health and safety standards

• Implement safety procedures, including Crisis Management, Business Continuity and Emergency Procedures

• Conduct regular safety audits and site inspections

• Support Account Manager in statutory compliance requirements and certifications

• Maintain all required operational certifications and documentation

 

Continuous Improvement Implementation

• Implement continuous improvement initiatives directed by Account Manager

• Participate in root cause analysis and corrective action development

• Provide operational feedback and improvement suggestions to Account Manager

• Share operational best practices and lessons learned with team

• Support knowledge transfer and training initiatives

 

Additional Responsibilities

• Perform additional operational tasks as required by the Account Manager

• Support Account Manager in site reviews and strategic planning activities

• Represent the site in operational meetings as directed

 

Ideal Experience

• Tertiary qualifications in mechanical, electrical or operational engineering discipline

• 3-5 years of relevant experience in engineering or construction services

• 1-3 years' experience in operation of electrical and mechanical services in Tier III or equivalent data centre

• Critical environment experience within hyper-scale sized site

• Experienced with CMMS platforms and operational reporting

• Hands-on technical and supervisory experience in data centre operations

 

The person we need will be:

• Bilingual capability: Business-level communication in both English and Japanese (required for daily client communication)

• Operationally focused: Strong hands-on technical and supervisory skills

• Detail-oriented: Meticulous in operational execution and documentation

• Responsive: Able to react quickly to operational issues and incidents

• Team-oriented: Effective at coordinating and supervising on-site teams

• Communicative: Clear in daily operational reporting and escalation

• Adaptable: Flexible in managing changing operational priorities

• Self-motivated and energetic

• Able to work effectively in matrix reporting environments

• Able to handle stressful situations calmly

 

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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