Posted:
11/25/2024, 7:49:16 AM
Location(s):
Illinois, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Our growth is creating great opportunities! Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you.
Shift
Days, SalariedScheduled Weekly Hours
40POSITION PURPOSE:
Provide primary support for each Epic application. Coordinate all issues that arise during the project for their application areas and maintain current knowledge of the organization’s policies, procedures, and business operations.
ESSENTIAL FUNCTIONS:
Act as the primary support contact for the application's end‐users
Identify issues that arise in your application area as well as issues that impact other application teams and work to resolve them
Guide workflow design, build and testing the system, and analyzing other technical issues associated with Epic software
Identify and implement requested changes to the system
Serve as a liaison between end users' workflow needs and Epic implementation staff
Maintain regular communication with Epic representatives, including participating in weekly project team meetings
Work with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
Participate in training and working with end users
Troubleshoot problems and questions
Review the status of projects and issues on an ongoing basis with leadership
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones
Other Duties as Assigned.
SPECIALIZED KNOW-HOW & REQUIREMENTS
Current Illinois Registered Nurse Licensure or appropriate licensure for position required
1 year experience required.
Epic Cupid Certification required, or must obtain within 3 months of hire.
Thank you for your interest in a career at CGH Medical Center.
Website: https://cghmc.com/
Headquarter Location: Sterling, Illinois, United States
Employee Count: 501-1000
Year Founded: 1909
IPO Status: Private
Industries: Health Care ⋅ Hospital ⋅ Non Profit