• Respond to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.  
• Diagnose and troubleshoot a wide range of vehicle breakdowns and mechanical issues efficiently and accurately. 
• Utilize your technical expertise to perform minor repairs and adjustments, including battery replacements, tyre changes, and jump-starts. 
• Deliver excellent customer service, ensuring members' safety and satisfaction during stressful situations.  
• Coordinate and liaise with additional resources when required, such as towing services or other specialized assistance
• Maintain comprehensive and up-to-date records of services provided, adhering to RAC's procedures and guidelines.  

In this role you will be required to start your day from a designated location. 

What are we looking for? 

You will have: 

• Experience as an automotive mechanic, with a strong background in diagnosing and repairing various vehicle makes and models  
• Relevant trade qualification in automotive mechanics or similar field.  
• Exceptional problem-solving skills and the ability to think quickly on your feet. 
• Excellent communication and interpersonal skills to interact effectively with members and colleagues 
• Valid driver's license with a clean driving record. 
• A customer-centric mindset and a passion for assisting others during challenging situations 

What we can offer you? 

• Be part of a purpose led organisation that gives back to the WA community 
• Competitive salary and benefits package. 
• Opportunity for professional growth and career advancement within RAC WA. 
• Work with a supportive team in a dynamic and rewarding environment. 
• Access to ongoing training and development programs. 
• Company-provided fully equipped and serviced vehicle  
• Member Benefits: Free Roadside Assistance and discounts on RAC products and services including Holiday Parks & Resorts, Security, Finance, Auto Services and Insurance 
• Established Community Volunteering program