About the role

As a Client Services Consultant, you'll play a crucial role in managing client relationships, connecting clients with the right services, and supporting our customer service functions. Your responsibilities will include scheduling appointments, managing incoming calls, and ensuring seamless client engagement.

This role can be based at our Ryde or Prairiewood office. You will initially be required to work in the office as you settle into the role and build relationships within the business. Flexible/Hybrid Working arrangements will be available after 6 months.

Responsibilities of the role (not limited to):

• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met efficiently.
• Service Coordination: Connect clients with appropriate services and supports, managing their journey from start to finish.
• Customer Service Support: Handle incoming calls, schedule appointments, and resolve day-to-day service delivery queries.
• Workflow Management: Prioritise tasks effectively to manage your caseload and meet KPIs.

About you:

• Client-Centric Approach: You demonstrate empathy, compassion and a genuine commitment to putting clients first in every interaction.
• Relationship Builder: Strong ability to build rapport and maintain positive, trust-based relationships with clients, families, and internal stakeholders.
• Customer Service Excellence: Proven experience in customer service, a call centre environment and/or medical reception environments. Strong administrative and outstanding customer service skills are essential.
• Team Player: Ability to work independently and collaboratively within a team.
• KPI Achievement: Experience working towards and achieving KPIs.
• Time Management: Strong organisational skills with the ability to prioritise tasks effectively.
• Technical Proficiency: Proficient in Microsoft suite and experience with CRM systems like Salesforce is desirable.

Working for CPA offers you exceptional remuneration & benefits:

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year (conditions apply)
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Our Values:

At Cerebral Palsy Alliance we champion diversity and equitable opportunities for people with disabilities and lived experience, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds and the LGBTQIA+ community.

We are passionate, respectful, ethical, curious and courageous. Great Minds Think Differently.

Ready to Join Us?

Apply through this job advert. We are committed to supporting inclusivity for anyone with diverse needs and lived experience. Workplace adjustments can be discussed to create a safe and comfortable workplace that supports your health, abilities, and personal needs.

More information about working for CPA:

We have assessed this role type as requiring a Medium level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.