Customer Experience Associate

Posted:
10/30/2024, 6:52:13 AM

Location(s):
Utah, United States ⋅ Tennessee, United States ⋅ Salt Lake City, Utah, United States ⋅ Nashville-Davidson, Tennessee, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Remote

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

Come join the Ollie Canine Care team! 

Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food. That’s where you come in…

We’re looking for new members to join our Canine Care team, a small-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.

This role will report to the Customer Experience Shift Manager. While this position is currently fully remote, we plan to co-locate this team in Nashville, TN and Salt Lake City, UT when the time is appropriate. We are only seeking candidates in or local to those two locations.
What We Value:

Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We
wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at
the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and
different ideas and ways of working together.

Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and individuals. We
keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate
our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a
milestone in our careers.



If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.