POSITION:             Director of Food and Beverage

DEPARTMENT:      Food and Beverage

REPORTS TO:        General Manager/Food & Beverage Regional Manager

FLSA STATUS:       Salaried Exempt

FACILITY NAME: Santander Arena & Santander Performing Arts Center

LOCATION: Reading, Pennsylvania

Summary
 

ASM. the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Director of Food and Beverage for Santander Arena and Santander Performing Arts Center. The Director will direct and coordinate the entire food and beverage operations. Daily Management of the Food and Beverage Department to include Banquets, Concessions, Suites and Catering Sales, Financials and Budgets and any reports required by Regional Managers and ASM Corporate.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Recruiting, Hiring and Training of Food & Beverage Managers/Supervisors.
• Assist in developing, forecasting and meeting budgeted revenue & expense targets for Catering and Concessions.
• Analyze & review menu performance for all concession & catering operations, making adjustments & improvements as necessary to achieve revenue targets.
• Selling and management of Event Space and Food & Beverage products and services.
• Facilitating of Banquet Event Orders per contracts sold or assigned.
• Oversee all aspects of Suite operations related to Food & Beverage.
• Participates/volunteers/serves local charity functions as requested to represent facility.
• Serve as Point of Sales Administrator for current and future systems to insure register systems are used effectively. Attend all in-house event-related meetings.
• Maintaining all Food & Beverage equipment to include; cleanliness and annual maintenance.
• Meet & achieve local & state Health Department “pass” status for all locations. Meet & achieve internal 3rd party inspection scores of 90 or higher. 
• Must be creative in merchandising and displays and food presentations.
• Attention to detail and consistency in every aspect of service is a must.
• Position is very hands on with interactions with clients during events.
• Oversees all purchases for the Department.
• Holds managers accountable for cash handling, sales goals, inventory control, loss prevention, training, hiring, disciplinary action, budgets and payroll. 

Supervisory Responsibilities      

Manages subordinate Catering, Concessions, and Chef/Kitchen supervisors. Is responsible for the overall direction, coordination, and evaluation of any of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience    

Bachelor’s Degree (BA) in Food & Beverage Management or related field preferred.

Minimum 5 years’ experience in a Food & Beverage management level (Director preferred) position.

Catering management experience required.

Experience in a multi-purpose equitable facility preferred.

Proven track record of exceeding customer service and quality standards required.

Skills and Abilities       

Excellent organizational and planning skills.

Excellent communication and interpersonal skills.

Strong customer service orientation.

Computer Skills   

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Other Qualifications 

Ability to  work with limited supervision.

Ability to interact with all levels of staff including management.

Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.