Project Role : Industry Subject Matter Advisor
Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise in functional, technical, industry, tools/methods to ensure successful solution design and delivery. You will play a crucial role in ensuring the success of projects by leveraging your knowledge and skills in Cloud Contact Center Operations. Your typical day will involve collaborating with project teams, providing expert guidance, and contributing to the design and delivery of solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with client project teams to understand their requirements and objectives. - Provide expertise in functional, technical, industry, tools/methods to ensure successful solution design and delivery. - Offer guidance and support to project teams throughout the project lifecycle. - Contribute to the development of project plans and timelines. - Identify and mitigate risks and issues that may impact project success. - Stay updated with industry trends and best practices in Cloud Contact Center Operations. - Assist in the evaluation and selection of appropriate tools and technologies for project implementation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Operations. - Good To Have Skills: Experience with cloud-based contact center platforms. - Strong understanding of contact center operations and best practices. - Experience in designing and implementing contact center solutions. - Knowledge of telephony systems and call routing strategies. - Familiarity with CRM systems and integration with contact center platforms. Additional Information: - The candidate should have a minimum of 2 years of experience in Cloud Contact Center Operations. - This position is based at our Coimbatore office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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