At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Global Quality Manager

 

Your Role and Responsibilities

At ABB, you will have the opportunity to become part of the Customer Quality team, playing a key role in ensuring customer satisfaction and compliance with quality standards. In this position, you will work closely with cross-functional teams, acting as a key interface between customers and internal stakeholders, and contributing to the continuous improvement of products, processes and customer experience.

• Ensure compliance with ABB, customer and stakeholder quality requirements, promoting a strong zero-defect and prevention-focused culture.
• Act as the Voice of the Customer within the local organization, ensuring that risks, issues and solutions are assessed from a customer perspective.
• Prepare, manage and lead 8D reports in response to customer quality issues, ensuring robust root cause analysis (RCA) and the effective implementation of corrective and preventive actions.
• Manage customer complaints and claims, coordinating cross-functional teams until closure.
• Analyze quality performance data to identify risks, non-conformances and continuous improvement opportunities.
• Perform and participate in internal and external audits, ensuring compliance with the defined quality management system.
• Support the maintenance and continuous improvement of the local Quality Management System, processes and tools in collaboration with cross-functional teams.
• Provide quality-related guidance and support to local teams, including the preparation and delivery of quality training when required.
• Collaborate with local and global stakeholders to drive continuous improvement initiatives and enhance customer satisfaction.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.
 

The work model for the role is: #LI-hybrid (Madrigalejo del Monte, Burgos, Spain).

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• Technical background with a degree in Electrical Engineering, Electronics, Computer Engineering or similar.
• Minimum 5 years of experience in similar roles, with a strong focus on Customer Quality.
• Proven experience in preparing and managing 8D reports is mandatory.
• Intermediate level of English (B2), able to communicate effectively in a professional environment.
• We are looking for an analytical person with strong social and communication skills, able to manage problems and drive effective solutions. Comfortable working autonomously, navigating the organization to obtain the required information, and collaborating effectively across departments.

What’s in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. 

Benefits

ABB provides competitive benefits, ask us!

• Flexible work practices
• Wellbeing program
• Employee Share Acquisition Plan
• Learning & development offering
• Internal networking opportunities

More about us

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

Call to Action

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.