Job Description:

Role Title: AVP, Commercial Bureau Reporting Lead (L11)
 

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. • We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to worklife integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles
 

Organizational Overview: Credit Life Cycle Team works across all Credit Analytics Teams. This team spreads across 5 pillars - Data Analytics & Reporting, Credit Bureau Reporting, Credit & Supplier Surveillance, Collection & Recovery Strategy BI along with Credit Policy & Procedure governance team. All these teams work cross functionally supporting Credit & our larger business. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives

Role Summary/Purpose:

The role of AVP, Commercial Bureau Reporting Lead includes the responsibility of leading all aspects of commercial reporting from Fiserv, GECOM, partnering with Debt Manager leads and any future platforms acquired by SYF.  Lead a team of Credit Bureau reporting team members Mentor and coach them. This role is responsible for researching, documenting & correcting issues found during validation of Data Quality Rules and Rejects required to drive compliance with regulatory requirements related to Credit Bureau accuracy in reporting. This role is also responsible for accuracy within the systems to ensure all bureau related reporting is on point and any project related to commercial accounts as a SME.

Essential Responsibilities:

• Lead a team of Credit Bureau reporting team members along with responsibility of leading all aspects of commercial reporting

• Plan and execute self-driven analytics on large data sets.

• Ensure accurate bureau reporting delivered to the reporting agencies from each system of record (Fiserv and GECOM today).

• Implementing accurate bureau reporting while partnering with the Debt Manager  team through a current project.

• Act As Owner and Champion Customers through timely and accurate rule validation affecting bureau reporting.

• Correcting issues found during validation of Data Quality Rules and Rejects required to drive compliance with regulatory requirements related to Credit Bureau accuracy in reporting

• Use evidence and the 5-whys process to perform Root Cause Analysis on the data to find the source of inaccuracies

• Responsible for driving closed loop reporting on identified data inaccuracies that have been resolved (either corrected or deemed a false positive), including evidence of the correction and/or retained documentation of the false positive assessment

• Drive the development and maintenance of Credit Bureau Reporting job aids to align with remediation process steps

• Ability to gather, analyze and summarize data in a clear and concise manner

• Perform other duties and/or special projects as assigned from time to time

Qualifications/Requirements:

• Bachelor’s degree with 5+ years of relevant experience in financial industry or In lieu of a degree, with 7+ years of Synchrony experience.

• 5+ year experience in Credit Bureau Reporting or Credit Bureau Disputes

• 2+ years of experience in data analytics teams

• 2+ year of experience with tools such as Fiserv/Green Screen, DM10, and GECOM

• 2+ year of experience with Microsoft Excel

• 2+ years of team leading experience

• Dynamic credit bureau understanding

Desired Characteristics:

• Working knowledge of the Vision +, Ally Fiserv and/or Allegro DAS platform.

• Working knowledge of the Fiserv Open Data Stream

• Proven ability to prioritize workload, work independently, with strong follow-up and follow through skills

• Previous Credit Bureau experience.

• Previous Project Management experience

• Previous Supplier Management experience

• Experience with Microsoft Access

• Strong communication skills- interpersonal, verbal, and written

• Exposure / working knowledge of SAS

Eligibility Criteria:

Bachelor’s degree with 5+ years of relevant experience in financial industry or In lieu of a degree, with 7+ years of Synchrony experience.

Work Timings:

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.) 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L09+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Grade/Level: 11

Job Family Group:

Credit