Job Description:
- Validate the Purchase Order (PO) requests from to bill the order.
- End to End knowledge of OTC – Billing Expertise, Credit/Rebill and Dispute Management.
- Creation of Invoices with Accuracy along with timely delivery.
- Basic Understanding of commercial terms of Customer Agreements like SOW, MSA.
- Creating and Maintaining Process documents for Billing Process, adherence to SOX & Internal Controls.
- Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution.
- Acting as a Billing and Dispute Expert on projects / initiatives that could impact the end-to-end billing and dispute process.
- Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts.
- Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues.
- Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction.
- Month End Closing activities within given timelines.
Requirement and Qualifications:
- Bachelor’s/master’s degree in accounting, Business, or Finance required, other disciplines considered with relevant experience.
- 2-5 years of work experience with a minimum experience of 18 months in OTC Billing.
- Sound understanding of data collection, processing and billing processes and technology.
- Customer Portal Invoicing experience required i.e., Ariba, Coupa.
- Customer centric approach.
- Strong analytical and data management skills.
- Strong Business Process documentation skills.
- Working in US working hours (Night shift) is a mandatory requirement.
- Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid.
- Intermediated skills in Microsoft Word, Excel, PowerPoint and Outlook.
- Good Communication Skills (Written and Verbal).