Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Summary
The Application Delivery and Support Analyst will be responsible for the stability, accessibility and performance of production and integrated application environments.

Essential Functions

• Analyzing and monitoring system and integrated application environments with the purpose of continuous improvement of operational performance and efficiency
• Provide support to Ryder operations focusing on maintaining application environment stability, training and on-site support when applicable
• Responsible for the analysis, troubleshooting and resolution of user reported technical incidents while adhering to departmental procedures
• Partner with the Infrastructure and Application teams to ensure issues are resolved in an efficient and timely manner
• Facilitate technical meetings to drive the resolution of issues and determine root cause

Additional Responsibilities

• Proactively learn new technologies to support applications as they become part of the Ryder portfolio
• Work closely with Project and Team Managers to provide status and other required information
• Performs other duties as assigned.

Skills and Abilities

• Analytical/technical ability and problem solving/troubleshooting skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)to produce high quality work with minimal supervision
• Quickly learn new applications and new technologies
• Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner
• Organization skills with the ability to prioritize work effectively
• Detailed oriented with excellent follow-up practices
• Microsoft Office intermediate required
• Performance Monitoring and analysis intermediate required
• Transportation Management System intermediate required

Qualifications

• Bachelor's degree required in transportation, logistics and computer science or business
• Three (3) years or more in IT, preferably in transportation and/or logistics required
• One (1) year or more in providing onsite/remote technical support required
• One (1) year or more in warehouse and/or transportation management applications required
• Microsoft Office intermediate required
• Performance Monitoring and analysis intermediate required
• Transportation Management System intermediate required

Travel
1-10%

DOT Regulated
None

Job Category

Application Development, Delivery & Support

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.  Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.  If you require assistance in order to apply please contact us at 226-213-4040.
--------------------------------------------------------------------------------
Ryder est un employeur offrant l’équité en matière d’emploi.  Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation.  Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous.  Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.