Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Exciting opportunity for Pharmacy Technicians to work in a complex, high impact customer service role for our Participant Services department. Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involved extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Our Ideal candidates will be team-oriented, customer service focused, and able to identify process improvements . Also, being responsive, reliable and able to express assurance/confidence.

Schedule:

• 9:30am – 6:00pm AZ time, and will change to 10:30am – 7:00pm AZ time after November 10th, for daylight saving time.
• Monday – Friday, and eventually rotating Saturdays

​Required Qualifications

• Experience with a Valid Technician or Technician Trainee License
• Experience in PC skills in Windows-based applications 
• Advanced verbal and written communication skills 
• Team-oriented, customer service focused, and able to identify process improvements 
• Availability to work on a Saturday 
• Responsive, reliable and able to express assurance/confidence

Preferred Qualifications

• National Certification (CPhT) preferred
• Ability to understand the audience you are writing to
• Analytical problem-solving skills.
• Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
• Understand the importance of timely work and effective planning.
• The clear understanding of CVS/Caremark values and importance of customer satisfaction.
• Prioritizing and organizing workload in adherence to deadlines. 
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. 
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. 
• Ability to multi-task with strong time management skills.
• Diabetic Supply knowledge
• Navigation of LINKS and Peoplesafe

Education

High school Diploma or GED Required
Valid Technician or Technician Trainee License active and in good standing in the jurisdiction where they practice Required

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 10/28/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.