The Customer Service Representative / Account Administrator is responsible for supporting the Skechers Direct (SKXD) sales division by providing comprehensive customer service support, including managing customer and account inquiries, troubleshooting order-related issues, and processing claims as needed. The role also involves coordinating with various departments to execute events, create and distribute retail memos, and collaborate on event/marketing materials.

Essential Job Responsibilities

• Responsible for SKXD Customer service emails and service line

• Assist with trouble shooting and answering any questions regarding placing new orders and order status of existing orders via email and phone calls

• Review online orders that are on HOLD

• Process claims for FedEx/UPS on lost packages

• Work with DC on getting return paperwork for shoes being returned and not showing in returns list

• Work with various departments on quarterly F&F events – including code activation, GWO with graphics, submitting print job with office services, putting together retail memo, etc.

• Create biweekly retail memos for all Skechers Domestic, Puerto Rico, and Canada stores

• Work with Copy center on projects for store communications and slot all mailers that go to the retail store

• Coordinate and execute mobile truck events, including: ensuring truck drivers are fully briefed and equipped for each visit, accurately inputting event details into the Apropos system to align with IPAD requirements, and updating the SKX intranet with comprehensive truck event information

• Input mobile truck sales into excel sheets for payroll deduction

• Submit GWO for mobile truck flyers. Send to property at least 2 weeks in advance

• Work with the SKX Graphics team on miscellaneous GWO for events, promotions, and tradeshows

• Other duties as assigned

Job Requirements

• Ability to work on-site at the Skechers Manhattan Beach office

• Ability to multi-task and prioritize effectively

• Exemplary organizational skills

• Exceptional communication and interpersonal skills

• Excellent customer service skills

• Ability to work effectively in a dynamic, quick-moving environment

• Proficiency in handling sensitive information

Education and Experience

• High School Diploma or equivalent

• 1-3 years of experience in customer service

The hourly range for this role is $18.00 - $22.00 USD.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.