Export Shipping Process Analyst, GCS Costa Rica

Collaborate with innovative 3Mers around the world

As Export Shipping Process Analyst, you will play a key role in ensuring the efficient and effective management of the export shipping process in the division of Global Channel Services. In this role you will be able to help external and internal customers with the export shipping process. The main objective is that the customer gets their shipments at their destination collaborating with internal departments to ensure timely and accurate shipments.

The impact you will make in this role

• Identify and probe for customers’ needs, clarify information, research issues and provide alternatives as needed.
• Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
• Collaborates with cross-functional teams to manage global order to cash process.
• Sourcing, Transportation, and delivery of orders throughout the entire supply chain.
• Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• In course or Graduated Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration. Or 1+ years equivalent experience on the fields mentioned above.
• At least 1- 2 years of customer service experience, order management and/or Logistics/Shipping, experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing.
• Intermediate English.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications including Word, Excel & Outlook.
• Experience with Reports generating, analyzing, and presenting data in an easy-to-understand format
• Knowledge and use of SAP and Sales Force
• Flexible & Adaptable with workflow processes, and priorities.
• Highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment

Work Location: This position follows an on-site working model, meaning the employee is required to perform their duties at the GSC Costa Rica, located at Centro Corporativo El Cafetal, Belén, Heredia. However, depending on the company´s needs and operational capabilities, a flexible on-site schedule may be permitted. At present, employees are expected to work from the office one day per week, to foster collaboration and maintain team connection. Nevertheless, the required on-site presence may be adjusted in the future and could increase to several days per week, depending on business needs and operational priorities. The company will communicate any such changes in advance to ensure a smooth transition.

· Travel: No travel is required, but there be occasional domestic or international travel if needed.

· Relocation: Relocation Assistance: Not authorized

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.