Customer Service Supervisor (m/f/d)

Posted:
10/21/2025, 12:30:59 AM

Location(s):
Masovian Voivodeship, Poland

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

At Penumbra, innovationteamwork, and initiative are more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. If you’re looking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work. 

As a leading MedTech company, we are dedicated to providing cutting-edge solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.2 billion in 2024.  

We are looking for a Supervisor Customer Support (m/f/d), based in Warsaw, to lead one of our local Customer Support teams. You will drive operational excellence, oversee daily activities, coach and support your team, and ensure consistent, high-quality service delivery. You thrive on structure, efficiency, and people development, take a hands-on approach when needed, and turn operational challenges into opportunities for improvement.
As we require fluent English skills and the process will involve English speaking colleagues, we are looking forward to receiving your CV in English.

At Penumbra, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team.
To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.