Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Exchange Server
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of essential applications. The position demands continuous engagement with complex system components to maintain service reliability and support business continuity through timely resolution of technical challenges.

Administer, maintain, and support Microsoft Exchange On-Prem (2019) environment.
Perform mailbox administration, database management, DAG monitoring, and backup/restore operations.
Troubleshoot complex Exchange issues related to:
Mail flow
Client access (Outlook, OWA, ActiveSync)
Certificates and hybrid connectivity
Performance and availability
Manage Exchange upgrades, cumulative updates, and security patching.
Configure and maintain DAGs, transport rules, receive/connectors, and accepted domains.
Monitor Exchange health using native tools and enterprise monitoring platforms.
Support Hybrid Exchange configurations with Exchange Online.
Exchange Online / Microsoft 365
Administer Exchange Online mailboxes, shared mailboxes, and distribution lists.
Support mailbox migrations (on-prem cloud).
Manage mail flow, anti-spam, and anti-phishing policies.
Work with Microsoft 365 security and compliance features as required.
Identity & Integration
Strong integration experience with Active Directory, DNS, and PKI.
Support AAD Connect, directory synchronization, and identity-related issues.
Coordinate with networking, security, and infrastructure teams for issue resolution.
Operations & Support
Provide L2/L3 support for messaging-related incidents and problems.
Create and maintain technical documentation, SOPs, and runbooks.
Engage with Microsoft Support for critical issues.
Required Skills & Experience
Technical Skills
Strong hands-on experience with Microsoft Exchange On-Prem (mandatory).
Good understanding of Exchange architecture and mail flow concepts.
Solid experience with Hybrid Exchange deployments.
Proficiency in PowerShell scripting for Exchange administration and automation.
Strong Active Directory administration skills.
Knowledge of SMTP, DNS, certificates, and networking fundamentals.
Experience in mailbox migrations and coexistence scenarios.
Soft Skills
Strong troubleshooting and analytical skills.
Clear communication and documentation abilities.
Ability to work independently in high-pressure environments.
Good stakeholder and vendor management skills..

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Exchange Server.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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