You will drive the success of our customers. This position works alongside other Customer Success Managers and reports to the Senior Director, Success. 

 At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business.  The Manager, Customer Success is responsible for leading, coaching, and developing a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction. Reporting to the Senior Director of Customer Success, this role plays a critical part in ensuring the team delivers exceptional customer experiences while achieving business objectives and key performance indicators. 

 The ideal candidate is a people-first leader with strong customer relationship management skills, a passion for coaching and mentorship, and the ability to effectively manage escalations, operational performance, and growth opportunities across the customer portfolio.