Project Role : Application Tech Support Practitioner
Project Role Description : Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
Must have skills : Infrastructure Service Management
Good to have skills : Incident Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 yrs of minimum education

Summary: As an Infrastructure Service Management professional, you will be responsible for delivering ITIL service operations processes of problem, change, configuration, incident, and release management. Your typical day will involve providing technical support to clients, resolving incidents, and ensuring service delivery meets agreed-upon service levels. Roles & Responsibilities: - Provide technical support to clients, resolving incidents and ensuring service delivery meets agreed-upon service levels. - Deliver ITIL service operations processes of problem, change, configuration, incident, and release management. - Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes. - Collaborate with cross-functional teams to ensure timely resolution of incidents and problems. - Maintain accurate documentation of incidents, problems, and changes, ensuring compliance with organizational policies and procedures. Professional & Technical Skills: - Must To Have Skills: Strong knowledge of Infrastructure Service Management. - Good To Have Skills: Experience in Incident Management. - Experience in ITIL service operations processes of problem, change, configuration, incident, and release management. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Strong analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

15 yrs of minimum education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.