The opportunity

The Capability Development Officer conducts and facilitates training sessions to improve performance of sales teams.

Responsibilities

• Conduct and facilitate training sessions for sales teams, utilizing various formats such as workshops & webinars to ensure effective knowledge transfer and skill acquisition and application.

• Drive learning transfer by providing structure and accountability for using new skills and knowledge.

• Deploy performance support by provide learners with the job aids, systems, structures and other support they need to be successful.

• Document results & implement mechanisms to assess the impact of training on sales performance, regularly evaluating the effectiveness of development initiatives.

• Work closely with sales leadership and other relevant departments to align capability development initiatives and interventions with overall business goals and objectives.

• Communicate regular reports and feedback to stakeholders on progress of training key performance indicators.

How will you create impact?

The role will report to the Capability Development Manager.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in a relevant field; additional certifications in sales training or organizational development are a plus.

• Proven experience in sales training and development, with a track record of driving measurable improvements in sales performance.

• Strong understanding of sales processes, customer engagement strategies, and adult learning principles.

• Excellent communication and presentation skills.

• Analytical mindset with the ability to assess training impact through data analysis.

• Adaptability and a proactive approach to staying updated on industry trends and emerging best practices.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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