Overview:

To ensure the efficient functioning of the Dairy department, providing customers with the best quality dairy products, ensuring courteous, timely customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience

• To direct and supervise all Dairy staff to secure efficient and courteous customer service;
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
• To maximize sales and gross profit, ensuring sales’ goals and budgets are met;
• Responsible for ordering, receiving, inventory and display of merchandise;
• To hire all part-time staff and train new employees;
• To schedule all Dairy clerks ensuring the strict control of wage costs;
• To interpret and administer Company policy and ensure compliance with the union contract;
• To ensure the maintenance of equipment as well as the safety and sanitation of the department;

The Ideal Candidate Would Possess:

• Exceptional customer service skills

• Excellent communication and interpersonal skills;
• Flexibility to work a variety of hours which include days, evenings, night shifts, and weekends;
• Ability to work in a fast-paced environment under pressure;
• Three to five years’ experience in the retail Grocery industry;
• Prior management experience a definite asset;
• Excellent communication and interpersonal skills;
• Minimum Grade 12 Diploma;

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.