It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Staffing Assistant coordinates the daily activities including scheduling of staff and agency personnel, billing and verification of care provided, and monitoring and maintaining department personnel.

Qualifications:

• High school diploma or equivalent with some college preferred, but work experience may be substituted for college
• Minimum of up to one (1) year office experience or customer service work 
• Experience in healthcare field preferred
• Prior staff scheduling and clinical patient care experience preferred
• Able to perform sedentary work with frequent interruptions
• Skilled in computer operations
• Knowledge of software (Microsoft Office, Outlook, Excel, etc.)
• Detail oriented
• Excellent communication (written and verbal) and interpersonal skills

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company’s health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Schedules field staff to provide care to patients.
• Provides patient information to scheduled staff and serves as a resource for information entered into the system.
• Ensures notification to patients/families related to uncovered shifts (at least, two hours).
• Schedules outside agencies, as needed.
• Processes patient care related visits from scheduling systems including patient scheduler, system and Staffing Assistant worksheets. 
• Researches entries for accuracy of billing time, staff mix and level of care. Verifies through patient history assuring information has transferred to patient records.
• Prepares department reports.
• May maintain and finalize payroll.
• Verifies notes correlating with system entries.
• Checks all system codes for validation and accuracy.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.