Position:

Internal Account Manager

Job Description:

Internal Account Manager
 

ABOUT THE ROLE

The Internal Account Manager is a key contributor to Arrow’s sales organization, responsible for managing customer relationships within an assigned portfolio and acting as a trusted commercial partner for both customers and suppliers. The role combines a commercial mindset with close collaboration across internal teams to support sustainable growth, margin performance, and long-term business development.

We are looking for a sales professional who enjoys working independently, building long-term relationships, and contributing to a sales-driven environment focused on customer success.

WHAT WILL YOU DO:

• Independently manage the entire customer relationship end-to-end, acting as the primary point of contact for an assigned customer portfolio.
• Proactively drive sales growth, maximize margins, and increase market share, including growth with key suppliers.
• Deliver high-quality customer service while balancing commercial priorities and customer expectations.
• Manage quoting, order processing, demand fulfillment, and delivery follow-up.
• Troubleshoot and resolve customer, order, and supply-related issues in close cooperation with internal teams.
• Act as a key liaison between customers, suppliers, and internal stakeholders, leveraging internal and external resources.
• Build and support long-term business partnerships for Arrow.
• Collaborate with Arrow Account Managers on selected key accounts.

WHO YOU ARE:

A FEW THINGS YOU’RE AN EXPERT AT

• Delivering results through a strong commercial mindset
• Providing customer service excellence and building trust-based relationships
• Influencing stakeholders and negotiating effectively
• Problem solving in a dynamic and ambiguous environment
• Time management while working with sales tools and internal systems
• Communicating fluently in English (both written and spoken)
• Ability to communicate in Spanish is a considered an advantage

A FEW MORE SKILLS YOU ALSO KNOW (OR WANT TO LEARN)

• Self-motivated with a proactive and ownership-driven approach
• Willingness to learn product benefits and key technical concepts
• Outgoing self-starter with a strong team mindset
• Ability to adapt communication to different customer and business situations
• Numerate and comfortable using digital tools for planning and forecasting

WHAT WE OFFER:

• Competitive and attractive employee compensation package
• Reliable and trusting work environment
• Cooperative team with flat structures and open communication
• High level of autonomy and ownership in day-to-day work
• Professional and personal development opportunities
• Flexible home office regulation (hybrid 50%)

WHO WE ARE:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

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Location:

IT-Milan, Italy (Viale Piero e Alberto Pirelli)

Time Type:

Full time

Job Category:

Sales