If you are looking to excel and make a difference, take a closer look at us…

Overview
The Executive - Business Analyst is to support the Head of Front Office Management (FOM) in driving sustained growth and success within the business and corporate banking division. This role is committed to fostering innovation and leveraging analytical insights to identify, develop, and implement strategic initiatives focused on enhancing efficiency, boosting productivity, and re-engineering processes related to the compilation of business requests.

Job Responsibilities

• Business Transformation for BCB Loan Origination System: 

• To streamline the business processes and improve system alignment with business needs by analyzing current workflows, reviewing existing business processes, and designing new, simplified processes. The aim is to enhance controls, reduce redundancy, and boost competency levels based on user feedback, making business processes more efficient and effective.

• Partnering with Stakeholders: 

• Collaborate across all business units and divisions (Business, WCD, and WCO) to ensure the system effectively meets the needs of the entire BCB organization. Actively engage with users and representatives from various departments to gather a wide range of perspectives, fully understand unique requirements and operational processes, and establish clear, well-documented requirements to minimize misunderstandings and ambiguities. This will lead to fewer errors and significantly reduce rework costs during the development phase.

• Business Application System - Documentation and Training:

• Prepare comprehensive reports detailing application performance and support activities.

• Contribute to Knowledge Base Development: Assist in building and maintaining a comprehensive knowledge base, including FAQs, video showcases, brief notes, or slides to address common system inquiries and process-related questions. This knowledge base should be based on common support experiences and updated as needed, especially after new releases.

• Coordinate with nationwide Business Centres to conduct Loan Origination System (LOS) & Customer Relationship & Portfolio Management (CRPM) refresher courses, workshops, or training sessions to provide the latest knowledge sharing with users.

Job Requirement

• Malaysian citizen.

• Bachelor Degree in Business Information System, Business, Banking or equivalent professional qualifications

• Minimum 1 years of relevant banking experience with the knowledge of Business & Corporate Banking Operations. 

• Knowledge of AS400 Retail Banking System and Credit Application System will be an added advantage.

• Good command in speaking & writing English Language.

Realise your full potential at Hong Leong Bank by applying now.