Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM AS /400 Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your typical day will involve troubleshooting and resolving application issues, collaborating with cross-functional teams, and contributing to key decisions to enhance system performance and user experience. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with stakeholders to understand application requirements and provide technical support. - Troubleshoot and resolve application issues to ensure smooth functioning. - Perform root cause analysis and implement corrective actions. - Conduct regular system audits to identify and address potential vulnerabilities. - Develop and maintain technical documentation for applications and support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM AS/400 Administration. - Strong understanding of system administration and maintenance. - Experience in troubleshooting and resolving application issues. - Knowledge of database management and SQL queries. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with cloud technologies such as AWS or Azure. - Experience in scripting languages like Python or PowerShell. - Understanding of networking concepts and protocols. Additional Information: - The candidate should have a minimum of 5 years of experience in IBM AS/400 Administration. - This position is based at our Bengaluru office. - A Graduate degree is required.

Graduate

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