EMEA Claims Sourcing/Governance Manager

About AIG

American International Group, Inc. (AIG) is a global leader in insurance and financial services, known for its innovation and customer-centric approach. Operating in over 80 countries, AIG offers a broad range of products, including property casualty insurance, life insurance, retirement solutions, and other financial services. At AIG, you'll have the opportunity to collaborate with industry experts, develop your career in a dynamic environment, and contribute to the company's reputation as a trusted partner for clients worldwide. Join us and be part of an organization that values integrity, innovation, and excellence.

Role Overview

We are seeking an EMEA Claims Sourcing/Governance Manager to join our team in EMEA. This critical role focuses on the onboarding, due diligence, and ongoing management of third-party administrators (TPAs) in claims delegations across multiple countries within EMEA. The role is pivotal in ensuring that AIG meets its regulatory obligations by providing governance and oversight assurance for outsourced claims managed by TPAs. Additionally, this position will support various project activities, including the design and implementation of our operating model, drafting policies, processes, and procedures, and contributing to organizational design and implementation.

This office-based role requires fluency in English and ideally in another continental European langueg (French, Italian, Spanish, German) reflecting the multilingual environment in our Claims teams across the regions.

Responsibilities

• Onboarding and Due Diligence: Lead the onboarding process of third-party administrators (TPAs), conducting thorough due diligence to ensure compliance with AIG's standards and regulatory requirements.
• Ongoing Management of TPAs: Oversee the performance and compliance of multiple TPAs across various countries, to maintain high service standards and regulatory adherence.
• Governance and Oversight: Provide governance and oversight to ensure that appropriate measures are in place to support outsourced claims managed by third parties and that these  are handled appropriately, minimizing regulatory risk and enhancing operational efficiency.
• Audit Support: Assist in the preparation and execution of external audits, ensuring all required documentation and compliance standards are met to uphold AIG's integrity and reputation.
• Project Work and Implementation: Support the implementation of strategic projects, including the design of new operating models, drafting of policies, processes, and procedures, and contributing to organizational design and change management initiatives.
• Regulatory Compliance: Ensure that all activities, particularly those related to the materiality assessment of relevant third parties, comply with local regulatory obligations, maintaining high standards of governance and risk management together with local legal and regulatory teams.
• Stakeholder Collaboration: Work closely with internal teams, external partners, and regulatory bodies to ensure a seamless and compliant claims delegation process, fostering strong relationships and effective communication.
• Process Improvement: Continuously assess and improve processes related to claims delegation management, leveraging insights and best practices to drive operational excellence and strategic alignment with AIG's priorities.
• Multilingual Communication: Engage effectively with stakeholders in Dutch, French, and English, demonstrating strong communication skills in a multilingual and multicultural environment.

Soft Skills and Attributes:

• Strong Analytical Skills: Ability to analyse complex information, identify risks, and make sound decisions to enhance compliance and efficiency.
• Excellent communication skills in English and another European language (French, Italian, Spanish, German)
• in depth experience in managing Claims and engaging with Claims departments in various countries
• Management of third party vendors

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

AIG Europe S.A. (Spain branch)