The role is available for Sofia, Plovdiv, Ruse, Varna and Burgas.

Accenture is recognized as one of only five Global Strategic Partners by ServiceNow, the highest partner designation possible. As a Global Strategic Partner of ServiceNow, we are at the forefront of innovation in ServiceNow development and implementation. We help organizations worldwide coordinate services across their enterprises, enhancing speed, agility, and efficiency, all delivered at scale.

Currently, we are looking for an experienced Business Process Consultant with strong expertise in ServiceNow and a solid understanding of business process management in an agile delivery environment. As a BPC, you bridge the gap between business needs and technical implementation, helping clients optimize and advise on ServiceNow platform usage, improve processes, and deliver value through innovative solutions.

WHAT WILL YOU DO

• Act as the link between business stakeholders and technical teams, translating business requirements into clear ServiceNow solutions.
• Support clients in process analysis, optimization, and documentation in alignment with ServiceNow best practices
• Conduct workshops, interviews, and requirement-gathering sessions with business users.
• Assist in building user stories, acceptance criteria, and process flows within Agile/SAFe delivery.
• Provide functional expertise across ServiceNow modules depending on project needs.
• Participate in testing, UAT support, and training sessions to ensure adoption and user enablement.
• Participate on the release/deploymentem/hypercare phase
• Collaborate with Scrum Masters, Product Owners, Developers and Solution Architects to ensure smooth delivery.
• Contribute to continuous improvement initiatives within the ServiceNow delivery center, including knowledge sharing, templates, and standards.

#LI-EU

Required Knowledge:

• 3–5 years of experience as a Business Analyst, Process Consultant, or Functional Consultant (preferably in ServiceNow projects).
• Strong knowledge of IT Service Management (ITSM) processes; exposure to other modules like HR or SPM is a plus.
• Experience working in Agile/SAFe environments.
• Ability to create process documentation, workflows, and requirement specifications.
• Strong communication and facilitation skills for client-facing workshops.
• Analytical thinking and problem-solving skills.
• Experience with ServiceNow platform at functional/consulting level (configuration knowledge is a plus).
• Ability to quickly understand the clients industry
• Fluent in English; additional European languages are an advantage.

Benefits:

• Certification

• 30 days paid off vacation
• Employee Assistance Program

• Career Counselling

• Ability for working from home for people on maternity/paternity leave

• Additional paid time off

• Flexible home office policy

• Options to buy shares

• Relocation Bonus

• Luxury health & dental insurance

• Bonuses for special occasions

• Food vouchers

• Multisport cards

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.