Director, Customer Success

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive and influence full cycle renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service 
• Harmoniously balance autonomy with effective upwards communication
• Deliver as overall regional/segment owner serving as escalation point for all matters
• Motivate managers in building teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
• Collaborate with cross functional teams to drive positive customer outcomes and solve complex problems
• Prioritize talent attraction, retention, and development ultimately creating a strong eco-system of high performance teams 

Who You Are:

• Experienced in Customer Success or Account Management, 6+ years of experience preferred with a minimum 3 years in the SaaS space
• Someone with 3+ years of experience overseeing a high performing team of Customer Success Managers
• Proven in your track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred
• Comfortable in a fast paced, scaling environment

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.