The PSW Coordinator reports to the Director of Care and works collaboratively with the senior management team to plan, organize, direct and coordinate resident personal care services within approved policies and procedures; to promote and support PSWs to provide the best care possible in accordance with AgeCare’s mission and values.

Value Based Work All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork.  AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Day to day Responsibilities:

• Assumes full responsibility for the general day to day operations of the Personal Support Workers (PSWs)

• Participates in the hiring, orientation, evaluation and corrective action of PSWs

• Monitors the care and services provided to residents through direct supervision and formal and information audits, on all shifts

• Promote improved practices through mentorship, coaching and education

• Assists the Nursing Team in development and evaluation of personal care programs

• Lead monthly PSW meetings

• Perform audits as per schedule, analyze results and report analysis at monthly quality meetings

• Assist in development and implementing corrective action plans

• Promotes and respects the Resident Bill of Rights

• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

• Responds to resident or family member concerns and ensures appropriate action is taken Via the Director of Care’s direction.

• Actively promotes, supports and assists in customer service programs.  Acts as a role model and promotes collaboration and coordination of the interdisciplinary team.

• Understands and follows all health and safety policies and procedures.

Qualifications, Education and Experience:

• Graduate of Personal Support Worker (PSW) Certificate/Diploma Program that meets the standards outlined in the Fixing Long Term Care Homes Act

• Must have worked as a Personal Support Worker in Long Term Care

• Knowledge of procedures and techniques involved in administering simple treatments and related bedside care to residents.  

• Behavioural Support Ontario (BSO) certification and Imagen training is considered an asset.

• Strong computer literacy and typing skills, familiarity with programs such as Word, Excel, PCC, PPOC, Workday, UKG, Outlook is an asset.

• Must understand the basics of good sanitation and clean techniques, Knowledgeable with respect to the needs of geriatric residents.

• Must be mature with effective communication (both written and verbal) and interpersonal skills.

Skills, Knowledge and Abilities

• Demonstrated commitment to quality care and services

• Demonstrated problem solving and conflict resolution skills

• Positive attitude and acts as a role model (leading by example)

• Values ongoing learning and growth in the field

• Able to provide constructive feedback and guidance

• Ability to self-reflect, has good self-awareness

• Ensure equipment is maintained in good working order.

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!