About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Product Training Coordinator will handle multiple functions that range from coordinating the acquisition of training materials for course conduct, scheduling meals for classes both locally and in location, and ensuring each training customer is properly taken care of. The Product Training Coordinator is the primary interface with the customer prior to the physical training. Their main responsibility is ensuring a positive customer experience.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Coordinate catering for all classes conducted.

• Participate and schedule meetings while supporting daily activities for each class and instructor.

• Communicate with external and internal customers to ensure training is achieved to their standards and requirements. Support customers with questions about our product offerings and issues encountered with enrollments in classes and computer-based learning by answering training emails and voicemails.

• Collaborate with department head on budget restrictions, scheduling concerns, and the day-to-day operations of the product training team.

• Order and maintain appropriate levels of supplies for classes and building including student manuals/schematics, PPE, branded merchandise, snacks, drinks, and janitorial supplies.

• Support and host both internal and external customer visits.

• Maintain KPI data.

• Track and invoice pay by account orders.

• Compile monthly finance reports including credit card sales and customers invoiced.

• Acquire machines for classes when needed by coordinating consignments and rentals.

• Interface with cleaning and maintenance crews to maintain training center.

• Ensure positive customer experience.

MINIMUM QUALIFICATIONS   

• High School Diploma or its equivalent.

• One (1) year of experience in a related field.

STANDOUT QUALIFICATIONS

• Strong verbal and written communications.

• Attention to detail.

• Proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.

• Excellent customer service skills.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

$51,400.00 - $79,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.