Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM DB2 Database Administration
Good to have skills : Database Architecture
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their system or application issues. - Troubleshoot and resolve technical problems, ensuring minimal downtime. - Collaborate with cross-functional teams to ensure smooth operations. - Stay updated with the latest industry trends and technologies. - Assist in the development and implementation of system enhancements. - Conduct system audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM DB2 Database Administration. - Good To Have Skills: Experience with Database Architecture. - Strong understanding of database management principles and best practices. - Experience in performance tuning and optimization of database systems. - Knowledge of backup and recovery procedures for database systems. - Familiarity with database security and access control. - Ability to troubleshoot and resolve database-related issues. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 3 years of experience in IBM DB2 Database Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

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