Number of Job Openings Available:

1

Date Posted:

October 16, 2024

Department:

16001056 HRSS Employee Experience DMT

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Hybrid opportunity - will require one day per week onsite at the Allina Commons

• 1.0 FTE
• 8-hour, day shifts
• No weekends
• Must be detailed oriented and able to work in a self-paced environment

Job Description:

Ensures the operational delivery of Human Resources inquiry and transaction resolution. Completes defined standardized and administrative work. Provides support for employees in a call center environment which will include chat inquiries, email and submissions within our CSM. Escalates complex inquiries to appropriate parties. Assures documentation of inquiries and resolutions.

Principle Responsibilities

• Daily Operations
  • Maintains accurate job data profiles on all records.
  • Identifies customer needs, research Human Resources issues to provide accurate customer resolution.
  • Executes/Educates Human Resources process workflow using HCM technology, case management, and telephony as applicable.
  • Educates and resolves escalations for tier 1, when guidance or clarification of policies and procedures is required.
  • Collaborates with other Human Resources Shared functions (IT, Legal, Compensation, Employee Relations, Payroll, etc.) and external parties (e.g., vendors).
  • Gathers data, performs, and supports various types of reporting (including standard auditing, transactional, ad hoc, compliance, etc.).
  • Serves as liaison to centers of excellence and business unit Human Resources when inquiries require escalation.
  • Enters transactions looking for accuracy, completeness and/or compliance with plan rules. Provide feedback to requestors around best practice.
  • Implements process and content changes in partnership with centers of excellence.
  • Processes tuition requests/advancements, grade submission audits, and tuition communications regarding approval/denial status.
  • Providing verification to employment to former/current employees.
  • Streamline toward: Process improvements and efficiencies.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of Human Resources experience with an emphasis on HR Systems, Benefits, Paid time off, and Payroll

Preferred Qualifications

• High school diploma or GED
• 2 to 5 years of customer service experience required; call center experience

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently