Job Description:

Job Title: End User Compute Engineer

Location: Aldermaston / Reading – Green Park

Working Hours: 07:00 – 18:00 (shift dependent)

Contract Type: Permanent, Full-Time

Security Clearance Required: SC to start then DV

Nationality Restrictions: British Passport with no dual nationality

Role Overview

We are seeking a customer-focused and enthusiastic End User Compute Engineer to join our Technical Team. This role is ideal for someone with a experienced background across multiple End user compute disciplines & solving IT issues, strong communication skills, and a collaborative mindset. You’ll be working in a dynamic environment supporting conference rooms, laptops, MPS and hardware services.

Key Responsibilities

• Deliver high-quality customer service and maintain communication throughout incident lifecycles
• Manage refurbishment and deployment of PCs across AWE sites
• Provide support for conference room setups with advanced AV equipment
• Perform software installations, OS deployments, firmware updates, and patching
• Customize and test software versions, offering technical support
• Collaborate with onsite teams to resolve technical issues
• Offer LAN advice and troubleshoot incidents logically
• Network patching
• Learn and support new hardware systems proactively
• Align work alongside project plans
• Demonstrate initiative in resolving issues under pressure
• Support out-of-hours work as required (overtime available)
• Familiarisation of asset management lifecycle
• MPS break fix

Essential Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Solid understanding of EUS support models and best practices.
• Experience with HP/ Lenovo /Dell desktop/laptop hardware break/fix.
• Service Now experience
• Proficiency in Windows 7/10/11 and Microsoft Office.
• Familiarity with PC and peripheral hardware.
• Knowledge of MOD security classifications and guidelines.
• Full UK Driving Licence.

Desirable Skills & Qualifications

• ITIL Foundation certification.
• SCCM knowledge and practical experience.

Additional Information

• The role requires visiting a nuclear licensed site
• Benefits include a workplace pension, flexible benefits (life insurance, health cashback, holiday insurance), and private medical cover
• Access to a wide range of training and development resources.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.