Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

• Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guests to the aircraft.

• Deplaning guests from the aircraft.

• Providing assistance to guests if any special need: wheelchair, NTL, etc.

• Handling documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passengers that check-in their luggage.

• Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.   

Qualifications:

• Bachelor's Degree in any field with customer service or ground service experience

• Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous 

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Thai or local language where staff is located  

• Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous

• Able to work on shift with flexible hours

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