Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Leading an operation team to achieve all business targets, plan capacity daily and intra - day based on tasks required and allocate/reallocate resources, accordingly, also taking up some departmental functions, such as training, team building, MI report etc., and to fulfill further operational requirements and accumulate cross-team cooperation experience.

Responsibilities:

• Support the development and execution of quality assurance programs to ensure operational and service standards.
• Review processes, manuals and complaints to identify risks and improvement areas, and recommend necessary enhancements.
• Assist in monitoring action item implementation.
• Participate in process improvement tasks to enhance efficiency and support business goals.
• Liaise with internal stakeholders and auditors to maintain effective communication.

• Review brokers’ due‑diligence questionnaires.
• Conduct background checks, including name screening and IA licence verification.
• Perform annual reviews for existing CS brokers.
• Maintain broker profiles and issue licence codes.
• Suspend or terminate broker licences.
• Handle tasks assigned by the manager to meet business needs.

• Ensure work is well planned and executed to meet service and business targets.
• Support the Manager in developing policies and control systems to drive productivity, operational effectiveness, quality and customer satisfaction.
• Assist in optimising workforce utilisation through established operating models.
• Help uphold a positive OSSC image internally and externally.
• Develop manuals, streamline workflows and implement improvements to enhance efficiency and accuracy.
• Lead service improvement and manage service cost.
• Implement best practices to reduce cost.
• Work with business units and support teams to identify improvement opportunities.
• Execute ad‑hoc projects professionally.

Requirements:

• College graduated.
• 3 years working experience in financial institution,2-4 years of audit, compliance governance experience, relevant experience in agency/broker registration / contracting area.

• Demonstrated understanding of the due diligence process, showcasing expertise in analysis and documentation in order to identify risks and make recommendations.

• Good command of written English & Chinese.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.