Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is responsible for scheduling outpatient appointments, and all cardiac testing procedures for HVTI patients. These would include new or established patients and/or inpatient as needed. You will support  1 Thoracic and 2 Cardiac Surgeons. 

A caregiver in this position works M-F, 8:00am—4:30pm 

A caregiver who excels in this role will:   

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  

• Validate patient physician information and ensures accurate collection.  

• Identify patients in need of financial counseling to ensure appropriate payment of services.  

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  

• Receive orders and processes as indicated by provider and schedules according to protocol.  

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  

• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling  

• OR 3 years of customer service concierge experience 

• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• Knowledge of Microsoft Word and Excel applications 

• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software 

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding