Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

In your role as a Desk Appraiser, you will be responsible for supporting field teams through various activities; primarily, completing desk appraisals for risks based upon information supplied from customers or field teams.The role will also be responsible for limited client, stakeholder or other interactions where needed to support appraisal teams. This role will also take on initiatives aimed at providing personal growth opportunities, while supporting overall department goals. Responsibilities will include but are not limited to the following:

• Conduct desk insurance appraisals of homes of various risk and adhere to agreed upon timelines and loss control measures

• Obtain photos of the risk, interview clients, complete estimates and Appraisal reports to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, to simplify the claims process

• Contribute to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy

• Manage customer relationships, promoting the TD brand by acting as the face of the company during appraisals.

• Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc. for own reports

• Quality control reviews of appraisal reports from internal staff as well as vendor companies

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience

• Contribute reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices

• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters

• Requires sound conceptual knowledge in their own field of specialty

• May lead small projects and / or support work streams of a bigger project

• Investigates and analyzes potential solutions; ensures processes and functional programs are implemented

Job Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent experience required

• Experience in estimating and/or valuation an asset

• Architectural, construction, inspection, appraisal, high value real estate, risk management or similar backgrounds are considered an asset.

• CRM/CIP considered an asset

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
 

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.