Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Join our team!
We’re a friendly, fast-paced pharmacy with a fun, open, and welcoming environment. If you enjoy helping people, staying organized, and being part of a supportive team that truly cares about great service, we’d love to meet you.

Position Summary

As a Pharmacy Assistant, you’ll support the day-to-day technical functions of prescription dispensing and play a key role in delivering exceptional pharmacy services. You’ll work closely with pharmacists and teammates to ensure our customers receive accurate, timely, and pleasant service—every visit, every time.

Key Responsibilities

Customer Service

• Greet customers warmly and collect prescription information in accordance with Pharmacy Standards

• Deliver service based on assigned roles and workflow priorities

• Direct all clinical questions to the Pharmacist

• Set clear and realistic expectations for wait times

• Process prescriptions and related purchases efficiently

• Ensure customers requiring counseling are referred to the Pharmacist

• Handle cash register duties within the dispensary

• Maintain strict confidentiality and privacy standards

Administration

• Receive and process new and refill prescriptions following Standard Operating Procedures

• Prepare and submit orders (excluding controlled drugs and narcotics)

• Adjudicate third-party billing (online and manual accounts)

• Answer phones and route inquiries appropriately

• Manage incoming faxes in accordance with Pharmacy Standards of Practice

• Assist pharmacists with patient callbacks

• Accurately file documentation as required

Prescription Workflow

• Support prescription preparation to company and professional standards

• Enter data for new prescriptions and manage refill requests

• Select medications according to Pharmacy Standards of Practice

• Count, measure, package, and label prescriptions accurately and efficiently

• Maintain precise records within pharmacy systems

Skills & Qualifications

• High School Diploma required

• Pharmacy Assistant diploma (from an accredited program) preferred

• Previous pharmacy experience an asset

• Strong organizational and multitasking skills

• Problem-solving mindset

• Excellent attention to detail

Why you’ll love working here:
You’ll be part of a collaborative team that values respect, positivity, and great customer care. We support one another, stay busy, and have fun doing meaningful work that makes a real difference in our community.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.   Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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