The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.

• Ensure adherence to processing turnaround times for policy applications and transaction processing.

• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.

• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.

• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.

• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Job Qualifications

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

• Fresh graduate or 1–2 years of experience in insurance operations, including familiarity with policy issuance, data management, and adherence to service level agreements.

• General insurance knowledge or experience is preferred.

• Experience in a Business Process Outsourcing  or Shared Services environment is an added advantage.

• Proficiency in written and spoken English & Cantonese or Mandarin.

• Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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