Job Title: Operations Manager
Department: Operations
Reports to: Chief Operating Officer
Status: Full-time, Exempt
Job Code: 13-1000
Annual Salary Range: $45,000 - $55,000 commensurate with experience
Location: St. Louis, Missouri
Level: Intermediate

 

Role Overview

Decide is seeking an Operations Manager to own execution of core back-office and operational workflows. As a critical member of the Operations team, you’ll translate direction into action, ensure operational follow-through, and support smooth ongoing business operations.

This is a hybrid role, requiring at least 1-2 days per week in-office presence in St. Louis, Missouri, alongside ongoing virtual work. The ideal candidate brings strong operational judgment, thrives on ownership, and is comfortable operating with limited structure while maintaining high standards of reliability and discretion.

This position reports directly to the Chief Operating Officer and will work closely with the VP of People, and the Executive Leadership Team.

 

Key Responsibilities

Operational Ownership & Execution

• Own and execute day-to-day business operations and administrative workflows
• Ensure operational tasks are completed accurately, on time, and without the need for executive oversight
• Identify operational gaps, inefficiencies, or risks and proactively propose and implement solutions
• Establish and maintain lightweight processes that improve reliability and scalability
• Support the COO, VP of People, and ELT

Business, Vendor & Office Operations

• Serve as the primary operational point of contact for routine business matters
• Coordinate with external vendors and service providers; manage follow-through and issue resolution
• Oversee the readiness, safety, and effectiveness of the physical office environment
• Handle in-office operational needs and logistics as required

Documentation, Compliance & Controls

• Own organization and maintenance of operational documentation and business records
• Support audits, filings, and compliance-related requests in coordination with internal and external stakeholders
• Ensure systems and records are organized, accessible, and audit-ready

Employee Operations & Experience

• Own logistical aspects of employee onboarding and offboarding for a distributed, remote-first workforce
• Ensure employees have the tools, access, and support needed to be productive
• Coordinate internal events, engagement initiatives, and company on-sites
• Support travel coordination and logistics for conferences and events

Projects & Problem Solving

• Lead and execute cross-functional operational projects
• Act as a first-line problem solver for ambiguous, time-sensitive operational challenges
• Step in where needed to keep the business moving forward

 

Experience and Qualifications

• 3-6 years in operations, business operations, office management, or similar roles
• Proven ability to operate independently with strong judgment and ownership
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• High level of trustworthiness, discretion, and reliability
• Ability to balance in-person execution with virtual coordination
• Experience at a tech company is a plus
• Must be based in St. Louis, Missouri, with the ability to work at the office at least 2x per week
• Familiarity with common operational tools such as a CRM, Google Workspace, and project management software is a plus