At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Overview:

The Vice President of Retail Operations will be a strategic and operational leader overseeing all facets of retail operations across retail locations. This individual will drive customer experience improvements, enhance sales performance, and maximize profitability while ensuring operational excellence. The role involves leading a team of District Managers and supporting a workforce of 13,000 associates, all while fostering a culture of innovation and collaboration.

Key Responsibilities:

Leadership & Management

• Lead and mentor a team of District Managers, fostering a high-performance, people-first culture.
• Provide vision and direction to 13,000 associates across retail locations, aligning efforts with the company’s goals.

Customer Experience

• Design and implement strategies to elevate the customer experience, ensuring exceptional service delivery across all locations.
• Monitor customer satisfaction and leverage feedback to drive continuous improvement initiatives.

Sales & Profitability

• Develop and execute strategic plans to meet and exceed sales targets, driving revenue growth.
• Manage the Profit & Loss (P&L) for retail operations, ensuring profitability through cost optimization and operational efficiencies.

Operational Excellence

• Lead initiatives to improve processes, streamline operations, and reduce costs.
• Ensure adherence to company policies, industry regulations, and best practices.

Strategic Planning

• Partner with the executive leadership team to develop and execute long-term strategies for retail operations.
• Analyze market trends, competitor activities, and industry developments to inform strategic decision-making.

Team Development

• Foster a positive, inclusive workplace culture that promotes teamwork, innovation, and professional growth.
• Identify training and development needs, implementing programs to enhance the skills and competencies of team members.

Qualifications:

• Education: Bachelor's Degree (Required) in Management, Business Administration, or a related field or an equivalent combination of education and/or experience. MBA preferred.

• Experience:
  • Minimum of 10 years in retail operations, including 5+ years in senior leadership roles.
  • Demonstrated success managing large, multi-unit operations.
• Skills:
  • Strong financial acumen with proven experience managing P&L statements.
  • Exceptional leadership, communication, and interpersonal abilities.
  • Strategic thinking with the ability to thrive in a fast-paced, dynamic environment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.