Posted:
1/26/2026, 11:24:30 PM
Location(s):
Texas, United States ⋅ San Antonio, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
% of Time (estimated)
Responsibilities: Each responsibility is a grouping of tasks/duties. Do not create a list of individual tasks. Generally, each position has 4 to 6 responsibilities. See the Guidance Document for examples of responsibilities.
25%
Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.
Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system.
15%
Process requests for credit, rebill and returns as needed.
Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards.
15%
Handle all customer contacts in a professional and courteous manner.
Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
Manage short supply situations, backorders and manual allocations as required.
15%
Input and manage orders for exception products requiring special handling. Compose accurate, prompt and appropriate replies to all customer contacts.
Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
10%
Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
Support promotional sales campaigns and product launches.
Resolve service complaints to the satisfaction of the customer within established company guidelines.
10%
Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
Participate in other projects as required.
Participate in and contribute to Team Meetings.
10%
Provide support to other team members as needed.
Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates.
Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.
May perform other duties as required
Requirements:
Knowledge
Working knowledge of Word and Excel.
Proven analytical ability.
Skills
Strong computer skills
Strong team orientation.
Excellent interpersonal skills and service orientation.
Excellent oral and written communication skills.
Ability to multi-task
Continuous and versatile learner
Education/Degree
High School diploma or GED
Preferred:
Working knowledge of Word and Excel
Proven analytical ability
2+ years of business-related experience in a customer contact center
Within the Healthcare or Medical Device industries
1 year experience with SAP
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
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Website: https://www.bd.com/
Headquarter Location: Gurgaon, Haryana, India
Employee Count: 10001+
Year Founded: 1897
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Biotechnology ⋅ Health Care ⋅ Medical ⋅ Medical Device