Scheduled Hours

37.5

Position Summary

The Systems Support Coordinator is a key staff member in the Office of the University Registrar (OUR), reporting to the Associate University Registrar for Systems and Technology. The position provides support and analysis for Workday Student process and usage, production calendars and OUR systems and processes. These tasks provide critical maintenance for the University's core student information systems and the related ecosystem of technologies and vendor solutions.

Job Description

Workday Student System Support

• Monitor and maintain duplicate record management process (UDMF), reviewing records details, evaluating validity and engage with Workday Support Teams (Student and HCM) and WUIT as necessary to resolve flagged records accurately and promptly, communicate with university admission partners regarding resolutions.

• Intake, address and route support and routine maintenance requests.

• Assist with batch processing for OUR and school/academic partners, coordinating with Workday Support Team.

• Audit and monitor system users and business processes to ensure timely completion and appropriate activities.

OUR Systems and Process Support 

• Maintain, monitor and improve intake mechanisms for support requests and inquiries, including existing tools such as ServiceNow, web form tools and email accounts.  Investigate new tools as appropriate.

• Coordinate support mechanisms with OUR colleagues, WUIT and Workday Support Team to monitor time to completion, form fields and routing meet requested needs, and references to web content and resources remain current.

• Assist with maintenance and communication related to production calendars.

Engage with Workday Student Maintenance and Support

• Coordinate with OUR colleagues, Workday Support Team and WashU IT in maintaining system and integrations, i.e. testing and engaging with upgrades and ongoing maintenance.

• Address support requests from campus partners and students and escalate as necessary in alignment with Workday support delivery model.

Maintain Office Standards and Expectations

• Perform other duties as assigned; engage in professional development activities and study to improve professional skills, stay current on regulations and best practices; and effectively represent OUR and Washington University in St. Louis.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
   

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment

• Normal office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Analytical Problem Solving, Business Process Documentation, Communication, Curious Mindset, Customer Service, Integration Testing, Microsoft Office, Self-Starter, ServiceNow Platform, Student Information Systems, Student Records Management, Systems Support, Teamwork, Working Independently

Grade

G09-H

Salary Range

$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.