When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Incident Systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of
highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. Systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols are required.
The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer’s technical and non-technical contacts, Verizon Account teams and various other groups involved in the delivery of service to the end customer.

Additional responsibilities:
● Mentor network operations engineers.
● Support new technology and product integration.
● Assist with remediation efforts of security vulnerabilities per procedure.
● Review and provide technical analysis on IAR’s.
● Perform alarm studies.
● Create and maintain knowledge articles.
● Analyze platform issues and manage escalations to various IT organizations.

What we’re looking for:

You’ll need to have:

• Bachelor's degree or four or more years of experience.

• Three or more years of hands-on and relevant work experience with operating systems and applications support

• Ability to obtain and maintain Top Secret clearance

• ­ Networking; common network security practices, standards and troubleshooting

• Flexibility with work hours, as position may be required to work an off-shift or on-call

• ­ Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more of the following:

• Linux

• Windows

• Kubernetes

• WAN/LAN/SD-WAN

• Cisco ISE

• Assure 1

• SevOne

• Citrix

• TACACS/Radius

Even better if you have one or more of the following:

• Experience in the OG&S (OSS) organization

• ­ Broad knowledge of all products within Managed Services

• ­ Intermediate/advanced level experience and understanding of Linux and/or

• Windows

• ­ Excellent communications skills and be able to deliver results under pressure.

• ­ Experience with AWS cloud networks

• ­ Experience with firewalls and security policies

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.