Leaves Administration Specialist

The Opportunity:

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance.

As part of the Leave Administration team, you will perform administrative, transactional, and vendor management activities, including leave of absence and return to work, and complex life-cycle transactions associated with FMLA, STD, LTD, and Military Leave. Due to the nature of work performed within this facility, U.S. citizenship is required. 

How You’ll Contribute:

• Provide customer service and support to employees, managers, and vendors on escalated leave inquiries and reporting. 

• Administer and coordinate family and medical leave, family illness requests, absences, activities, and requests

• Act as leave case managers for all leave types.

• Coordinate with leave vendor on leave status and payments.

• Collect and submit required leave documentation.

• Enter transactions, data, and employee information into Workday, including HSA ineligibility, duplicate dependents, HSA CIP failure report, reopen events, benefit elections via ICF, and add and update dependent information.

• Collaborate with Employee Care Center for employee and dependent loss of life.

• Verify Employee Resilience Fund requests.

Ready to build the future of shared delivery for the better?

Join us. The world can’t wait.

You Have:

• Experience in customer service supporting human resources in a leave administration capacity

• Experience with using Microsoft Office programs, including Word, Excel, and Outlook

• Ability to build strong relationships with COE partners as well as the business sectors to improve delivery

• HS diploma or GED

             
Nice If You Have:

• Experience working in a Help Desk or Contact Center environment with benefits or leave administration

• Experience with Workday or other related tools

• Experience with applying detailed focus on data and processes to ensure data integrity

• Ability to work independently and multi-task through to completion

• Ability to use multiple applications and databases in a fast-paced environment

• Possession of excellent verbal and written communication and active listening skills, to communicate clearly via email or phone

• Possession of excellent research and problem-solving skills

• Bachelor's degree

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.