The Manager Operations GF leads a team responsible for operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.

Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership and Talent Management:

• Set employee expectations and manage performance for productivity, quality, and service
• Support team development through coaching, feedback, and problem-solving
• Communicate objectives and performance metrics clearly
• Recruit, onboard, and manage talent in partnership with Talent Acquisition
• Promote a culture of open communication, inclusivity, and continuous improvement
• Manage compensation and merit programs based on performance

Business and Operations Leadership:

• Align execution strategy with business goals
• Focus on efficiency, quality, and cost-effective service levels
• Continuously evaluate and improve processes to remove friction and enhance performance.
• Ensure team compliance with SOPs and company policies
• Build relationships with internal stakeholders to address service levels, operations updates, and business needs
• Leverage technology and tools to improve operational efficiency and support system changes
• Stay informed on business needs, customer expectations, and contribute to business reviews and continuous improvement initiatives

QUALIFICATIONS

Requirements:

• High School Diploma or GED
• 5+ years Global Forwarding operations experience
• 2+ years leading and managing teams
• Ability to travel (based on location)

Preferred:

• Bachelor’s degree
• Previous customer service experience (especially in a call center or operations)
• Familiarity with C.H. Robinson services and processes
• Experience with operational excellence methodologies (Lean, Six Sigma, etc.)
• Proficient in Microsoft Office
• Strong leadership, communication, problem-solving, and conflict resolution skills
• Experience managing financial and operational metrics
• Track record of process improvement and change management
• Values diversity and inclusion in the workplace

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, 13th-month salary and attractive social benefits, company pension plan, participation in the Deutschlandticket, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!