Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises 

Position Responsibilities:

• Upon receipt, reviews each claim to evaluate coverage and exposure issues and sets appropriate reserves.
• Contacts insureds and claimants within established corporate guidelines to provide notification of assignment of the claim and to begin the settlement process.
• Handles questions on coverage with a reservation of rights letter and/or non-waiver agreement. Advises the Underwriting Department of adverse findings regarding insureds and/or coverage.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Must obtain and maintain current licenses required in all assigned states. Must complete required continuing education requirements in assigned states in a timely manner.
• Answers correspondence received in conjunction with the claim within company guidelines for Best Practices.

Position Qualifications:

• Demonstrated in-depth knowledge of laws and regulations relating to the insurance industry and assigned states, proficiency in all areas of claim handling including a high level of expertise in evaluation, negotiation and settlement of bodily injury claims.
• One year of bodily injury adjusting experience required
• Ability to effectively handle claims via an on-line claims system
• Must have excellent analytical, planning and organizing skills.
• Must have excellent written and verbal communication skills.
• Some positions may require specific bilingual skills.
• Must have the ability to deal with conflict in an effective manner.
• This is a hybrid role that will require some reporting to the closest Claims office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.